Frequently Asked Questions


Do you have a catalog?

NO,  To keep our prices lower for YOU the valued customer, we do not waste money on expensive color catalogs!  We would prefer to send you a sample ribbon so that you can see and feel the quality of our products!  All you have to do is ask!

Do you make ribbons for other events besides horse shows?

ABSOLUTELY!!!  We can and do make ribbons for just about any event that you can think of including, birthdays, weddings, dog shows, goldfish shows, you name it, we can design it!

 I want my logo on the button is this possible?
 
ABSOLUETLY!  There is a $25.00 art set up fee to make this happen.  you must provide us clean black and white artwork in a .JPG or. BMP format, or send the artwork snail mail .  Faxes DO NOT process well.

  How much does it cost to put my farms name on value sets?

  There is NO imprinting available on value sets, they are PRE PRINTED sets with ONLY the placings on them

  If i want printing on my ribbons what does it cost?

  Printing is INCLUDED in all of our prices of the ribbons.  If you are a first time customer, there is a one time set up charge of $40.00 to to have a hot stamping die made with your farm name on it, from then on any future orders the printing is INCLUDED.  Every time you add a word or change a word there is a $5.00 typesetting change fee.

  I want the placings and the name of my farm on the ribbons, what is the cost?

There is a fee of $10.00 to put placings on your ribbons .  That includes 1-6th places on the colors respectfully.

I want to add words that are more than 10 characters long, what do i do?

We currently stock some words that are over 10 characters long (ex. sportsmanship, thoroughbred, association) If you need a specific word made please contact us for pricing.

How long does it take to process my order

We generally like to have 3 weeks processing time to get your orders out to you in a timely manner., however if you do not have this much time, there is a rush fee of 20% if less than 14 working days.  You will also need to pay for shipment via UPS RED ( overnight or 2nd day air depending on how much time you give us)

IF i want value sets and have only a week notice is there a surcharge?

NO!  All value sets are shipped out the next working day! You can opt to choose express or overnight delivery if  necessary.

  I need a sample of a ribbon for my club to see .. is this possible?

ABSOLUTELY!  We do not print a catalog to save YOU, the customer money... however samples are sent out the same day on request, you just need to tell us which style your group is interested in!

  I want a fancier ribbon than you show on your web site is this possible?

YES!!!  The ribbons depicted on our web page are our stock ribbons.  We are constantly designing custom ribbons with no limits to those whom desire them.

   I want to order ribbons but there are several type changes on my order what do i do?

FAX US at 203 949 1109  the order with how many of each type change and color so that spelling is accurate.  please put a call back number on the fax so that we can discuss this order with you, we want to make YOU happy ! Or call 203 949 0011 and we'll walk you through your order!

 
 I still have questions and I want to speak with a real person, What do I do?

We are here Mon-Fri  9am-9pm EST to answer any and all questions you may have.  Please feel free to contact me directly for any support, If  You are new to running Horse Shows I can assist you with the planning, I personally have over 35 years of experience with equestrian events.

Page E Estes,
President
(203) 949-0011